Faq

On our homepage you will find a section called 'Book now'. By selecting the hotel ( Marina Suites or Marina Bayview ) and dates you are interested in, you will be shown available room types, board basis and prices.

Dates:
Select your desired check-in and check-out dates.

Number of Guests:
Indicate the amount of adults on the reservation. The maximum amount of guests allowed in a room is 4 for Marina Suites and 3 for Marina Bayview (depending on the selected room type).

Room Type:
Once you have selected dates and number of guests, the suitable/available room types will be shown. Just choose the one that best suits your needs.

Board basis and Offers:
At Marina Gran Canaria ( both Marina Suites and Marina Bayview) you are given the choice between self catering and breakfast.

Packages and Extras:
Along with your reservation, you may select a number of extra services and packages such as massages and treatments at the Beauty Corner, welcome packages and much more.

Personal Data:
Once you have clicked on 'Book now', it is important that you review the contact details you have provided, in case that we need to contact you before your arrival.
Once all the fields have been filled in, you can click on the 'Confirm Booking' button to complete your booking. A window will appear indicating that your booking has been successfully made giving you the option to print out your confirmation straight away, or send it to you via email and print it from there.

Payment:
In order to make a reservation you must provide a credit or debit card number. Depending on the rate you have selected you might be charged a non refundable 50% deposit at the time of your booking (semi-flexible rate) and the rest upon arrival at the hotel. In case of a flexible rate you will be charged the full amount upon arrival at the hotel. Please note that the credit card will only be charged in case of no-show or no cancellation of the reservation 24 hours before your stay.

At Marina Suites and Marina Bayview you may choose between the accommodation-only option so you can eat out in the area, or you may include the breakfast plan to enjoy a large breakfast that is served from 7.30 am to 10.30 am at the Atlantic Pool Bar at Marina Suites and from 8.00 am to 12.00 pm at the Whale Restaurant at Marina Bayview. Both opening times are subject to change upon seasonality.

Yes, it is possible to have your booked board basis changed to remove/add breakfast to your reservation. If you decide to change your plan before your arrival, you will pay a 8,50€ supplement per night per person and 4,25€ per night per child. You may also book it once you have checked in for a 10,50€ supplement per night per person (children pay 5,25€ per night per child) and if you just want to have it on a single day, the price is 14€ per person (7€ for children).

After finishing the booking process you will be sent an email with all the details of your booking and a confirmation number. You may contact our reservations department anytime to have any questions claryfied that might come up by providing your confirmation number. Please contact us on booking@marinagrancanaria.com or +34 928 15 30 15 for Marina Suites and +34 928 56 03 00 for Marina Bayview.

Yes, the minimum stay may vary depending on dates and availability.

Yes, but it depends on your booking rate. If you have booked a flexible rate, you may cancel free of charge up to 24 hours prior to arrival. If you have booked a semi-flexible rate, the 50% deposit you paid upon booking is non refundable.

Nobody will offer you better prices or more for your reservation than we do at Marina Gran Canaria. We guarantee you the best price online. Should you find it cheaper elsewhere you can fill out the form below and we will match the price.
In addition, we guarantee the best price online so you can plan your holiday straight away! Should the price of your stay drop after booking, we will refund you the difference on your arrival. With your advanced booking you will always win.
You can also benefit from our loyalty program by registering on the website and receiving a 5% discount throughout the year on any booking you make directly on our website.

To benefit from offers and promotions you need to enter the code we provided you when you started the booking process.
Just enter the arrival and departure dates on the booking bar and enter the promo code on the 'promo code' field. By clicking on “check availability” you will automatically be forwarded to the rooms and rates section where you will see the discount applied. Continue as usual with the reservation by selecting the room type and board basis.

The maximum occupancy per room is two adults and 2 children in the case of Marina Suites and two people for Marina Bayview. Some room categories also allow up to 3 adults.
On the right side of the room type selector you will see the maximum number of people that can be accommodated in a room.

Once you visit our homepage, you will see a pop up window on the top right corner that invites you to register and receive our latest news and exclusive discounts. You may register in three ways:

1. You can sign up with your already registered data in Google Chrome
2. You can sign up with your facebook profile
3. Or you can access a form where you can fill in your details and create your own account with the password you choose

By registering for this programme you will have the following benefits guaranteed:
5% discount on the best rate available on the website
Free Wi-Fi throughout the hotel
Welcome Drink

Marina Bayview is an adult-only hotel, so you can stay there from 16 years onwards. At Marina Suites, however, children of all ages are welcome to stay at the hotel.

Yes, you can modify and add services even if you already have a booking with us.
Contact our reservation department by emailing booking@marinagrancanaria.com or calling +34 928 15 30 15 for Marina SUites and +34 928 56 03 00 for Marina Bayview. You can also take a look at the packages we offer to upgrade your stay with us.
https://en.marinagrancanaria.com/promotions/

Yes, you may request a late check out until 5 pm at the front desk for a 30€ fee per room, and 50€ when staying longer than 5 pm.

If you find an lower price once you have made your reservation either on our own website, our Call Center, or on another website, we guarantee that we will match the price:

✔ Claim the lower price by filling out a simple form
✔ Add the url and a screenshot where the price and same conditions of your booking are clearly shown
✔ We will process your claim and reply within the next 48 hours

SEND A LOWEST RATE CLAIM
https://docs.google.com/forms/d/e/1FAIpQLSclNB9RZUmarsW7TI3QZYOwn_cZb5pvfN6CXjQ09eA-ayWNQA/viewform

The official check-in time is 3pm. However, if you let us know your scheduled arrival time in advance, we will do our best to give you a room as soon as possible.
Check-out time is 11am. If you want to stay longer in your room on the day of your departure, you can contact reception during your stay to request a late-check out for an extra fee.

Next to the hotel there is a public parking which belongs to the sports port of Puerto Rico, The rate is 11 € per day if the car is nt moved during the whole day, otherwise the fee is 1,50€ per hour.

Yes, both hotels ( Marina Suites and Marina Bayview) have free Wi-Fi throughout the whole hotel and in the rooms.

To get from the airport to Marina Suites or Marina Bayview you have several options.
We offer private transfers that cost 56€ each way for up to 4 people. When travelling as a group special fares apply which you can request by contacting reception.
If you would like to make a transfer reservation contact our reception team by informing them of your arrival time and flight number.

Recepción Marina Suites: recepcion@marinasuitesgrancanaria.com
Recepción Marina Bayview: recepcionmbv@marinabayview.com.com

The second option is to take public bus no. 91 and get off at the bus stop on ""Puerto Rico"". Here you can check the schedules of buses that go from the airport to Marina Gran Canaria.
https://www.guaguasglobal.com/lineas-horarios/linea/?id=91

Please note that smoking is only allowed in the balcony or terraces of the rooms.

Yes, all rooms are equipped with a safety deposit box that costs 4€ per day.

We can prepare whatever you need. We can adapt the plan for celiacs, vegetarians and people with other dietary restrictions.
Contact the reception team to let us know about your dietary requirements (recepcion@marinasuitesgrancanaria.com o recepcion@marinabayview.com).

No, pets are not allowed at Marina Gran Canaria :( Your pet will also need a few days of vacation from its owners ;-)

Here in Gran Canaria we have all year round different kinds of events to enjoy the island and its culture. Snoop around the different activities and organize your holiday with the events you like the most!
https://en.marinagrancanaria.com/marina-explore/

All rooms of Marina Suites and Marina Bayview are equipped with a safe, a kitchen with coffee and tea kettle and toaster as well as amenities, television with international channels, hairdryer, air conditioning, iron and ironing board upon request.

In order to make you feel just as safe as at home during your holiday, we updated here relevant measures and recent news regarding the COVID-19 pandemic.
https://en.marinagrancanaria.com/covid19/

All rooms at Marina Gran Canaria are equipped with flat-screen TVs, but not Smart TV.

Maarin Gran Canaria offers several options to book excursions directly from the hotel so you don't have to worry about organizing anything before or during your vacation. Ask at the front desk about the different excursion options and book them directly there.

The rooms at Marina Suites and Marina Bayview are equipped with a ceramic hob, refrigerator, microwave, water heater, coffee machine, toaster and kitchenware.

All rooms of Marina Suites and Marina Bayview offer the typical english channels such as BBC, Skynews, Four, Five, Cnbc...

Marina Suites features 2 outdoor pools, one for adults and one for children. There is also the adults only area with balinese beds, 2 jacuzzis and showers to refresh yourself. Marina Bayview features an outdoor pool and a solarium overlooking the marina of Puerto Rico Pier with a aacuzzi, balinese beds and an eco shower. Furthermore there is also the panoramic sauna available to enjoy a relaxing day at the hotel.

Yes, all pools at Marina Suites and Marina Byaview are heated.

Yes, you will find pool/beach towels in your room on arrival. You will get fresh ones at no extra charge from the life guard between 9.30 am and 10.30 am.

The pools of Marina Suites and Marina Bayview are open from 8 am to 8 pm. In summer the lifeguard hours are from 9 am to 6 pm and in winter from 8.30 am to 5 pm (time schedules are subject to change). The change of towels can be done from 9.30 am to 10.30 am refering to the life guard.
At the moment the lifeguard hours at Marina Suites are from 11 am to 5 pm and the change of towels is subjet to change.